Wicaksono, B., & Samsinar, S. (2019). ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) DALAM PENINGKATAN PELAYANAN DAN LOYALITAS PASIEN KIROPRAKTIK (STUDI KASUS: PURI CHIROPRACTIC). IDEALIS : InDonEsiA JournaL Information System, 2(3), 87–93. Retrieved from https://jom.fti.budiluhur.ac.id/IDEALIS/article/view/608