SETYAJI, Fauzi; SARTANA, Bruri Trya. PENERAPAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) DALAM MENINGKATKAN LOYALITAS DAN PELAYANAN TERHADAP PELANGGAN STUDI KASUS BENGKEL ASTRIDO TOYOTA PONDOK CABE. IDEALIS : InDonEsiA journaL Information System, [S. l.], v. 1, n. 5, p. 304–311, 2018. Disponível em: https://jom.fti.budiluhur.ac.id/IDEALIS/article/view/1020. Acesso em: 29 apr. 2025.