FITRIANA, Eljihan Freny; SARTANA, Bruri Trya. PENERAPANELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) DALAM MENINGKATKAN LOYALITAS TERHADAP PASIEN PADA RUMAH SAKIT AMINAH CILEDUG. IDEALIS : InDonEsiA journaL Information System, [S. l.], v. 1, n. 2, p. 479–484, 2018. Disponível em: https://jom.fti.budiluhur.ac.id/IDEALIS/article/view/1299. Acesso em: 29 apr. 2025.