FAUZAAN, Harits; SARTANA, Bruri Trya. ANALISA DAN PERANCANGAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) DALAM MENINGKATKAN LOYALITAS DAN PELAYANAN TERHADAP PASIEN PADA KLINIK BIDAKARA MEDICAL CENTER. IDEALIS : InDonEsiA journaL Information System, [S. l.], v. 2, n. 1, p. 240–245, 2019. Disponível em: https://jom.fti.budiluhur.ac.id/IDEALIS/article/view/1403. Acesso em: 25 aug. 2025.