Setyaji, Fauzi, and Bruri Trya Sartana. “PENERAPAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) DALAM MENINGKATKAN LOYALITAS DAN PELAYANAN TERHADAP PELANGGAN STUDI KASUS BENGKEL ASTRIDO TOYOTA PONDOK CABE”. IDEALIS : InDonEsiA journaL Information System 1, no. 5 (November 5, 2018): 304–311. Accessed July 2, 2025. https://jom.fti.budiluhur.ac.id/IDEALIS/article/view/1020.