@article{Dainuri_Samsinar_2023, title={ANALISIS DAN PERANCANGAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) DALAM MENINGKATKAN LOYALITAS PASIEN KLINIK PINANGSIA}, volume={6}, url={https://jom.fti.budiluhur.ac.id/index.php/IDEALIS/article/view/2989}, DOI={10.36080/idealis.v6i1.2989}, number={1}, journal={IDEALIS : InDonEsiA journaL Information System}, author={Dainuri, Wildan and Samsinar, Samsinar}, year={2023}, month={Jan.}, pages={37-46}