Zhafar, Harish, and Bullion Andah. “PENERAPAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP UPAYA PENINGKATAN KEPUASAN DAN LOYALITAS PELANGGAN AHASS SINAR MAKMUR SENTOSA PADA DIVISI PERAWATAN MOTOR (H2)”. IDEALIS : InDonEsiA journaL Information System 1, no. 1 (March 5, 2018): 461-467. Accessed February 5, 2025. https://jom.fti.budiluhur.ac.id/index.php/IDEALIS/article/view/1247.